Refund policy

You are able to cancel your order prior to dispatch for a refund. However, you will be charged a 10% administration fee.

We do not offer refunds or exchanges for a change of mind.

Refunds are only applicable if there is a product fault or mistake on our behalf. Please notify us at info@cakersparadise.com.au within 7 days, if there has been a mistake or the product is faulty, and you’d like to return an it. Once return is approved, items will need to be posted within 5 days. 

All faulty products are to be returned to Cakers Paradise for assessment. The return postage (if applicable) is at the cost of the customer. If the item is deemed faulty, the item will be repaired or replaced and returned to you at the cost of Cakers Paradise. If the item is not faulty, Cakers Paradise is not liable for the return postage.

Items must be received in an unopened, unused condition, suitable for resale. No returns are accepted on edible or custom-made items. The customer must pay all postage unless there has been a mistake on our behalf, in which case we will cover all postage costs.